Talent Management

TopMark helps companies build and maintain their talent management driven source of competitive distinction through the creation and implementation of:

• staffing programs for recruiting, selecting, and hiring individuals most likely to be successful within the company's culture and performance value environment, then integrating them into the organization;
• behavior competencies that communicate the company's culture, customer expectations and job-specific performance values;
• career paths that indicate where an employee's job fits within the organization and potential advancement opportunities;
• training aimed at elevating:
  • product knowledge and professional selling skills;
  • customer interaction skills, product portfolio knowledge, and needs-based selling skills of customer service personnel;
  • employees' current role competencies while preparing individuals' for future jobs in the company;
  • business management and people leadership skills of managers; and
  • employees' accountability for their performance.
• tools and processes for planning, managing, and assessing employees' performance;
• compensation programs that align, calibrate and sensitize pay to business objectives and strategies, roles and responsibilities, performance expectations and the competitive marketplace; and
• retention strategies for holding onto "important-to-keep" and "critical-to-retain" performers.

Competitive advantages created by equipment, facilities and innovation are generally short-lived as their underpinnings can be replicated by the competition. Distinctive and effective talent management programs create more sustainable competitive advantage because the advantage doesn't emanate from the programs but from the performance of the people covered by the programs.